FAQ
Frequently Asked Questions
Financial
How are costs calculated?
Costs relating to a Shipment are based on a cost per kilogram, taking into account, inter alia, the following criteria:
Domestic or International delivery
If International, the zone is taken into account
If Domestic, the collection point and the final delivery point
Speed of turnaround as selected by the client
Weight / Dimensions of package
Surcharges which include
General Surcharges
Know Your Client / FICA / RIKA (“KYC”) Surcharge
Waybill Surcharge
Extraordinary Service Surcharges
Armoured Vehicle Surcharge
Firearm Surcharge
Saturday Surcharge
After Hours Delivery Surcharge
After Hours Collection Surcharge
Drive Away Surcharge
Incorrect Delivery Instruction Surcharge
RAM’s Variable Fuel Surcharge
For detailed information please see Interpretation Schedule and Glossary of Terms
How is weight determined?
RAM charges are based on the greater of the Actual Weight or the Volumetric Weight.
Volumetric weight is worked out through a formula applied to the dimensions of the package.
The volumetric weight of the Parcel as the term is commonly understood in the courier and freight industry shall be calculated as follows – {(Length (cm) x Breadth (cm) x Height (cm))/5000}.
What different payment options do I have?
In order to comply with the National Credit Act, our usual terms are payment on demand (prior to collection of the Shipment).
However, for Credit Approved Customers, a contractual agreement for 30 days can be negotiated.
We also offer a RAM Wallet or account into which a client may deposit money to be used as needed.
When are Customs Duties and Value Added Tax payable?
Customs Duties are payable on imports
Value Added Tax is charged on all deliveries.
